Terms and condition

1. Definitions & Interpretation

• In these Terms and Conditions,unless the contextotherwise requires, the following expressions have the following meanings:
  • “School” means Cambridge Driving Institute
  • “DVSA” means the Driving & Vehicle Standards Agency;
  • “Instructor” / “I” / “Me” / “My” means the driving instructor(s) assigned to the student.
  • “Price List” means the instructor’s standard price list for driving tuition, available at:

• “Student” / “You” / “Your” means the individual receiving driving tuition, as named in the Acceptance Clause.
• “Parent” / “Guardian” means the person legally responsible for the student, who will assume legal liability for the student’s actions if the student is under 18 at the time of signing.
• “Regulations” means The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

• Unless the context requires otherwise:
  • “These Terms and Conditions” refers to this document, including any updates or amendments.
  • A Clause or Sub-Clause refers to a specific section of these Terms and Conditions.
• Headings are for convenience only and do not affect the interpretation of these Terms and Conditions.
• Words in the singular include the plural, and vice versa.
• References to any gender include all genders.

2. Driving Instructor

• I am a self-employed, independent driving instructor and am not employed by any driving school.
• I am registered with the DVSA and licensed to provide driving tuition.
• The contract for driving tuition is solely between you (‘you’) and myself (your instructor).

3. Driving Lessons: Booking, Cancellation & Delays

• Booking Lessons Lessons are only available if you have a pre-booked appointment. You can book a lesson with me in person, by phone, text message, email, or social media. You and I are both responsible for agreeing on the details of each lesson, including date, time, location, and duration.
• Acceptance of Booking Your booking request is an offer. I have sole discretion to accept or decline it. A binding contract for a lesson exists only once I confirm acceptance of your booking.
• Multiple Lesson Bookings If you book two or more lessons together and I accept, the contract covers all those lessons.
• Lesson Slot Reservation I do not guarantee specific lesson slots or regular lessons unless I have accepted a booking for a particular lesson slot. However, I will make reasonable efforts to provide regular lesson availability.
• Late Arrival If you know you will be late, you should notify me. If you arrive more than 30 minutes late or are not ready, I may cancel the lesson. If I cancel for this reason and charge for the lesson, clause 3.7 applies.
• Cancellation by You (48 Hours’ Notice) You may cancel a lesson without charge by giving me at least 48 hours’ notice. Any prepaid fees for the cancelled lesson will be refunded.
• Late Cancellation by You (Less than 48 Hours’ Notice) If you cancel with less than 48 hours’ notice, I may charge you for any financial loss up to the full lesson price. I can deduct this charge from any prepaid fees and refund the balance.
• Exceptional Circumstances In cases such as illness, accidents, or bereavement, where you cannot provide 48 hours’ notice, I will consider the situation and may waive any cancellation charges at my discretion.
• Cancellation by Me (48 Hours’ Notice)If I cancel a lesson and give you at least 48 hours’ notice, you will not be charged for that lesson.
• Cancellation by Me (Short Notice or Other Reasons) I may cancel a lesson at any time before it starts without liability if:

I am ill, my vehicle is unavailable, or other reasons beyond my control prevent me from providing the lesson. I will refund any prepaid fees for that lesson. I believe you are unfit to drive due to alcohol, drugs, illness, or medical condition. I may charge or waive the fee at my reasonable discretion.

• Lesson Start Delays I will make reasonable efforts to start lessons on time. However, delays may occur due to previous lessons or other circumstances. If a delay is 45 minutes or more:

You may cancel without charge and receive a full refund of any prepaid fees. If you choose to continue, I will extend the lesson by the delay time at no extra charge or add the extra time to a future lesson. If you do not book further lessons, I will refund you a proportional amount for the unused lesson time. 4. Lessons: Location & Length

• Lessons are arranged directly between you (Student) and me (Instructor) after an initial pre-booking through Cambridge Driving Institute.
• In the interests of road safety, I may choose a lesson location that requires additional travel. If you request to be picked up and taken to that location, the travel time will be included as part of your booked lesson time.
• Standard lesson duration is 2 hours.

5. Fees & Payment

• You must pay the instructor’s fees for all lessons. Fees are charged on an hourly basis.
• Lesson fees may change without prior notice. If you have booked and paid for a lesson in advance, any price increase will not affect that lesson. In the case of a price decrease, a refund may be given at the instructor’s discretion.
• Payment must be made in advance by bank transfer, online payment, or cash.
• To secure your booking, full payment must be received before the lesson. Lessons without prior payment will not take place.
• If you request a refund for unused lessons from a prepaid discounted block, the refund will be calculated on a pro-rata basis, and any discount originally applied will be removed.

Any bank transfers or online payments made to the School’s Deposit Account are processed on the instructor’s behalf and transferred to the instructor within 48 hours. 6. My Obligations I agree to:

• Lesson Delivery Make all reasonable efforts to provide driving instruction at the agreed lesson times.
• Training Standards Use all reasonable efforts to train you to a high standard, but I cannot be held responsible for any driving errors you make.
• Professional Conduct Remain professional and courteous towards you and all other road users.
• Compliance Follow the DVSA Code of Practice for Approved Driving Instructors (available on request) and comply with all relevant laws and regulations.

7. Your Obligations

• Valid License You must hold a valid UK driving license, whether provisional or full.
• License Availability You must always carry your driving license during lessons.
• Legal Eligibility If you have been banned from driving and are training for a retest, you must be legally entitled to receive tuition and provide proof of this entitlement upon request.
• Vision Standards You must be able to read a number plate from the distance specified in the Highway Code.
• Corrective Lenses You must wear any prescribed glasses or contact lenses during lessons.
• Medical Disclosure You must inform me of any medical conditions or prescribed medication that may affect your driving ability.
• Non-Compliance & Cancellation If you fail to comply with any of clauses 7.2 to 7.6, or if I determine you are not a “consumer” as defined in Clause 1, I may cancel one or more lessons immediately. In such cases, I may still charge for the cancelled lessons at my discretion.

8. Vehicles & Insurance Instructor’s Vehicle I will ensure that any vehicle I provide:

• Is fitted with dual controls
• Is fully roadworthy
• Has current road tax and a valid MOT
• Is fully insured for driving instruction purposes

Use of Your Own Vehicle You may request to use your own vehicle for lessons. Approval is at my sole discretion. If approved, you must provide proof that your vehicle is:

• Roadworthy
• Taxed
• Has a valid MOT
• Properly insured for driving instruction purposes.

9. Driving Tests

• Readiness I will discuss driving tests with you and advise when I believe you are ready to take the test.
• Booking Responsibility You are responsible for booking your theory and practical driving tests and must carefully check all details on your DVSA confirmation letter.
• Test Booking Approval Before booking a practical test, you must consult with me to ensure I consider you ready for the test.
• Test Fees The DVSA practical test fee does not include my fees for instruction time or vehicle use.
• Test Details Notification You must inform me of your test details (including date and location) at least 15 days before your test.
• Required Documentation You must bring all required documents to your test. Failure to do so may result in test cancellation and loss of your test fees.
• Use of Instructor’s Vehicle Unless my vehicle is unsuitable or clause 9.10 applies, I generally allow students to use my vehicle for their practical test. Permission to use my vehicle is at my sole discretion.
• Vehicle Unavailability If you have permission to use my vehicle but it becomes unavailable on the test day, I will make reasonable efforts to arrange a replacement vehicle. If this is not possible, I will cover the cost of a replacement test. .
• Test Cancellation by DVSA If the DVSA cancels your test without giving me sufficient notice, you are still responsible for paying my fees for instruction time and/or vehicle use. I will advise you on how to claim compensation from the DVSA for these costs.
• Progress and Vehicle Use If, in my opinion, you do not make expected progress between booking and test day, I may refuse permission for you to use my vehicle for the test. I am not responsible for any test fees lost as a result.

10. Cancellation & Termination

• Termination by Instructor I may terminate your tuition at my discretion if your conduct, progress, or commitment consistently falls below the reasonable standards I expect.
• Termination by Student You may terminate your tuition at any time, provided you comply with the cancellation notice requirements outlined in Clause 3.I may, in my discretion, terminate Your tuition if Your conduct, progress or commitment consistently falls below the standards that I reasonably
• Refunds on Termination If your tuition is terminated under clauses 10.1 or 10.2, I will refund any fees you have paid in advance for lessons not yet taken.

11. Liability

• General Liability I am responsible for any foreseeable loss or damage you suffer as a direct result of my breach of these Terms and Conditions or negligence. A loss or damage is foreseeable if it is an obvious consequence of my actions or was contemplated by both of us when entering into this contract. I am not liable for any unforeseeable loss or damage.
• Limitations My tuition services are provided for your personal use only. I will not be liable for any loss of profit, business interruption, or loss of business opportunity.
• Serious Liability Nothing in these Terms and Conditions limits or excludes my liability for death or personal injury caused by my negligence, or for fraud or fraudulent misrepresentation.
• Consumer Rights If you qualify as a “consumer” under the Consumer Rights Act 2015 or any other consumer protection laws, nothing in these Terms affects your legal rights or my obligations under:
• The Consumer Rights Act 2015
• The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
• The Consumer Protection Act 1987
• Any other applicable consumer protection legislation, as amended from time to time
• For more information about your legal rights, please contact your local Citizens’ Advice Bureau or Trading Standards Office

12. Changes to Terms & Conditions

• I may update or change these Terms and Conditions from time to time without prior notice. However, I will make reasonable efforts to inform you of any significant changes as soon as possible.

13. Your Personal Information (Data Protection) We collect, process, and store your personal information in accordance with the EU General Data Protection Regulation (GDPR) (Regulation 2016/679) and your rights under this law. For full details on how we handle your data—including the purposes for collection, legal grounds, your rights, how to exercise them, and any data sharing—please see our Privacy Notice available from Cambridge Driving Institute 14. Use Of Personal Data And Information The personal data and information you provide to Cambridge Driving Institute or your instructor may be used for the following purposes: Identity Verification: To confirm your identity and prevent money laundering, unless you provide other satisfactory proof. Account Management: To administer your accounts, services, and products, and to improve how we manage and contact you about them. Debt Recovery & Fraud Prevention: To trace debtors, recover debts, prevent and detect fraud, and manage accounts or insurance policies. Marketing & Profiling: To carry out marketing analysis, customer profiling, and create statistical data using transactional and other information. Personalised Offers: To identify services and products that may interest you, using automated scoring systems based on your data and third-party information (including credit reference agencies). Communications: To contact you by mail, email, phone, text, multimedia messages, or visits regarding products and services offered by us or selected partners. Legal Compliance: To provide your data to legal or regulatory bodies when legitimately requested or required by law or legal proceedings. Quality & Training: To monitor and record communications with you (such as phone calls and emails) for quality assurance, compliance, legal, and training purposes. Fraud Checks: To check your details with fraud prevention agencies. If false or inaccurate data is provided and fraud is suspected, this may be recorded and shared with fraud prevention agencies, authorities, or the police. 15. Information Forming the Contract

• Information required by the relevant Regulations.
• All information described in Clause 14.
• Any other information I provide about tuition, services, or myself that you consider when deciding to book lessons or make other decisions related to my tuition or services.
• All such information forms part of the contract between you (the Consumer) and me.

16. Complaints I welcome feedback from all Students and strive to provide a high standard of tuition and service. However, if you have any complaints about my tuition, services, or any other matter, please contact me directly. You can reach me in person, by phone, email, or post to discuss your concerns. 17. No Waiver Neither my failure nor delay, nor yours, in exercising any rights under these Terms and Conditions will be considered a waiver of those rights. Similarly, a waiver of any breach does not imply a waiver of any future breaches of the same or any other terms. 18. Severance If any part of these Terms and Conditions is found by a competent authority to be invalid or unenforceable, the rest of the Terms and Conditions will remain in full effect, and the affected part will be modified or removed as necessary without affecting the rest. 19. Law & Jurisdiction

• These Terms and Conditions, the contract, and the relationship between you and me (whether contractual or otherwise) are governed by and interpreted according to the laws of England and Wales.
• As a consumer, you retain all mandatory legal rights under the law of your country of residence. Nothing in clause 19.1 reduces or limits your consumer rights.
• Any dispute or claim arising between you and us relating to these Terms and Conditions, the contract, or our relationship will be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, depending on your place of residence.

20. Acceptance By signing this document, you confirm that you are at least 18 years old and that you have read, understood, and agree to be bound by these Terms and Conditions.